Frequently Asked Questions

Simplify your diabetes care plan with the InPen system. An intuitive smartphone app plus a reusable injector pen equals smart insulin delivery.

Reusable Diabetes Injector Pen

How does InPen work?

InPen works exactly like a traditional insulin pen but has Bluetooth® technology that connects to an easy-to-use smartphone app.

InPen tracks each dose and delivers all of your data to the app on your smartphone. From there, the app calculates doses, displays blood glucose, and tracks insulin levels, storing up to a year of data. Watch our Welcome Video to learn more.

How does the InPen dose calculator work?

The InPen dose calculator computes insulin dose recommendations based on previous insulin doses, current  blood glucose levels, and carbohydrate intake. Your target blood glucose, insulin-to-carbohydrate ratio, and insulin sensitivity parameters are provided by your healthcare professional and entered into the app through an easy-to-follow setup process.

You simply pair your InPen to the app, enter your settings provided by your physician, and you are on your way. Watch our How to Calculate and Deliver a Dose Video to learn more.

What insulin is compatible with the InPen system?

The InPen pen injector is currently compatible with Lilly Humalog® U-100 3.0mL and Novo Nordisk Novolog® U-100 3.0mL insulin cartridges and single-use detachable and disposable pen needles (not included). Watch our How to Load an Insulin Cartridge Video to learn more.

Do all blood glucose meters connect to Apple Health?

Not all blood glucose meters connect to Apple Health.  Some blood glucose meters that do connect to Apple Health are the Roche Accu-Chek®, OneTouch Verio®, AgaMatrix® Jazz Wireless, and One Drop.

Do I need a prescription to get InPen?

Yes, InPen is a prescription-only device.

Where can I get InPen?

The InPen system is now available in the U.S. only. Visit our Get InPen page for more details.

Can I get InPen at my local pharmacy?

Currently, InPen is only available by mail order pharmacy. Visit our Get InPen page for more details.

Is the InPen system available outside of the U.S.?

Currently, InPen is only available in the United States.

Where can I get the InPen app?

The InPen app is available here in the Apple App Store and is compatible with Apple iOS 10 and later.

Is the InPen app available for Android?

Right now, the InPen app is only available for iOS devices.

How long will my InPen last?

The InPen pen injector has a non-rechargeable battery that lasts for one year of use.

What does InPen look like?

The InPen pen injector is the same size and weight as a traditional insulin pen. The pen is available in pink, grey, and blue. Watch our Welcome Video to learn more.

Does InPen track prime doses?

Yes. The InPen system tracks and automatically differentiates prime and therapy doses. Watch our How to Program Insulin Settings and Reminders Video to learn more.

How do I order insulin cartridges?

Cartridges can be ordered from the same pharmacy where you get your diabetes supplies.

Is InPen covered by my insurance?

Insurance coverage varies by plan. Please visit our Get InPen page and submit your information. We will then provide a no-obligation verification of your insurance benefits.

How can I contact you if I have questions?

Just call toll free 844-843-7903 (9am – 5pm EST) or email us.

The InPen Smart Insulin Delivery System is now available.

Visit the Get InPen page to start the process.